1. Acceptance of Terms
By accessing and using OptoSoft Optical Retail Software (the "Application") — including its web/cloud platform and the POS Mobile Application provided as an additional platform to access the Application — and related services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. These terms constitute a legally binding agreement between you and Maruti Software Solutions, the owner and operator of OptoSoft Optical Retail Software ("Company," "we," "us," or "our").
2. Jurisdiction and Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India, and all matters shall be subject to the exclusive jurisdiction of the Ahmedabad Courts. Both parties consent to the jurisdiction and venue of the courts located in Ahmedabad, India.
3. Intellectual Property Rights
3.1 Ownership of Software
The Application and all associated software, code, documentation, and intellectual property are the exclusive property of Maruti Software Solutions. All rights are reserved. The software is licensed to you, not sold. You do not own the Application; you have a limited license to use it in accordance with these Terms.
3.2 User License
We grant you a non-exclusive, non-transferable, revocable license to use the Application for your internal business purposes only. You may not:
- Reproduce, duplicate, copy, or sell the Application
- Reverse engineer, decompile, or disassemble the software
- Remove or alter any proprietary notices or labels
- Rent, lease, or lend the Application
- Use the Application for any illegal or unauthorized purpose
4. Pricing and Payment Terms
4.1 Price Changes: The Company reserves the right to change software prices, subscription fees, and charges at any time. Revised prices apply immediately to new subscriptions, while existing customers will be given at least 30 days' notice before any change takes effect on their renewal.
4.2 Payment Methods: All payments must be made in favor of "Maruti Software Solutions" through:
- Bank Transfer (NEFT/RTGS/IMPS)
- Demand Drafts (DD) or Bank Cheques
- UPI / Online Payment Gateway (if available)
4.3 Advance Payment Required: Renewal and fixed charges must be paid in advance without fail. The Company reserves the right to suspend or revoke services immediately if payment is not received by the due date.
4.4 Account Activation Timeline: Account creation and configuration may take 24–48 hours after the payment is received and confirmed by the Accounts Department. Service access will be provisioned once this verification and setup process is complete.
4.5 Refund Policy: All payments are non-refundable once account creation and configuration have been completed and access to the Application has been provisioned. No refund, credit, or adjustment will be issued for the unused portion of any subscription period, early termination, or discontinuation of use after the account has been configured.
5. Support and Maintenance
5.1 Internet Connection Required: Support and training services require a stable internet connection. If internet is not available or is interrupted, the support agreement becomes void by default, and the Company is not liable for service disruptions.
5.2 Support Availability: Standard support includes:
- Maximum 30 minutes of free support per day
- Support hours: 10:00 AM to 7:00 PM IST (Indian Standard Time)
- Available on weekdays (Monday to Friday)
- Not available on Indian national holidays or company holidays
5.3 Support Exclusions: Support does not include:
- On-site training or consulting
- Travel and visiting charges
- Custom development or feature requests (chargeable separately)
- Issues caused by user error or third-party software
6. Customization and Development
6.1 Customization Charges: Customization services are available on a chargeable basis. Customizations can only be implemented if:
- They are technically feasible within our environment
- Written confirmation and scope agreement are received
- Advance payment (100%) is received before development begins
6.2 Development Rate: Standard development charges are ₹1000/- (INR) per hour. Complex projects may have different pricing based on requirements and effort estimation.
7. Data Import and Migration
Data Import Service Charges: Importing data from other software systems is a chargeable service:
- Standard rate: ₹5000/- (INR) per database table
- Complex or corrupted data may incur additional charges
- Data validation and quality assurance are the client's responsibility
8. Additional Reports and Features
8.1 Custom Reports: Extra reports beyond the standard package are provided based on request priority using a FIFO (First In, First Out) process.
8.2 Pricing:
- Report development charge: ₹1000/- (INR) per hour
- Final charges depend on development time estimation
- Timeline depends on complexity and current workload
9. Implementation Support
Implementation Service Charges: If on-site or dedicated implementation support is required:
- Rate: ₹5000/- (INR) per day
- Standard implementation: 2-4 days
- Working schedule: 6 hours per day
- Client is responsible for providing workspace, meals, and local transportation
10. Training Services
10.1 On-Site Training
Charges:
- Rate: ₹5,000/- (INR) per day
- Plus actual lodging and boarding expenses
- Standard training period: 2-4 days
- Working schedule: 6 hours per day
10.2 Complimentary Online Training
Eligibility: Clients with 5 or more store locations are entitled to 3 days of complimentary online training at no additional charge, subject to our training team's availability.
11. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Damage to reputation or loss of goodwill
- Issues caused by user error, misuse, or third-party software
- Service interruptions due to internet connectivity issues
12. Disclaimer of Warranties
The Application is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We disclaim all warranties, expressed or implied, including:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted or error-free service
- Data loss prevention or backup guarantees
13. Indemnification
You agree to indemnify and hold harmless Maruti Software Solutions from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of the Application in violation of these Terms
- Your breach of any provision of these Terms
- Your violation of applicable laws or regulations
- Infringement of third-party rights due to your use of the Application
14. Termination of Services
The Company reserves the right to:
- Suspend services immediately if payment is not received on time
- Terminate the account for breach of these Terms
- Terminate services for illegal or unauthorized use
- Discontinue services with 30 days' written notice
Upon termination, all rights to use the Application cease immediately. Your data will be handled in accordance with Section 15 (Data Protection), including the 30-day export window, after which it may be deleted as per the Company's retention policy.
15. Data Protection (DPDP Act, 2023)
The Company processes personal and business data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian data-protection law. In relation to the personal data you provide or store within the Application:
- The Company acts as a Data Fiduciary and processes personal data only for the lawful purposes of providing and supporting the Application.
- Personal data is processed on the basis of your consent and is retained only for as long as necessary to provide the services or to comply with legal obligations.
- You retain ownership of the business data you enter into the Application and may request access, correction, or erasure of personal data in accordance with the DPDP Act.
- The Company implements reasonable technical and organizational security safeguards to protect personal data against unauthorized access, loss, or disclosure, and will notify affected users and the Data Protection Board of any personal data breach as required by law.
- You may export your data using the standard data-export features available within the Application. The Company does not provide additional data backups or data exports in custom formats free of charge; such requests are optional and chargeable as per the applicable service rates.
- Upon termination, you may export your data using the in-application export features within 30 days, after which the Company may delete it in line with its retention policy and the DPDP Act.
16. Modifications to Terms
Important: The Company reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Your continued use of the Application following any changes constitutes your acceptance of the modified Terms.
17. Entire Agreement
These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Maruti Software Solutions regarding the Application and supersede all prior and contemporaneous agreements, understandings, and negotiations.
18. Contact Information
For Questions or Concerns
Company Name: Maruti Software Solutions
Product: OptoSoft Optical Retail Software
Email: info@optosoft.in
Phone (India): +91-820-072-7974
Website: www.optosoft.in
Address: Ahmedabad, Gujarat, India
Legal Jurisdiction Notice: Any legal proceedings, disputes, or claims arising from these Terms and Conditions shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Ahmedabad, India. Both parties irrevocably consent to this jurisdiction.
Last Updated: June 2026
These Terms & Conditions are effective for all users of the OptoSoft Web & POS Mobile Application