Optical lab order and job-work tracking software follows every spectacle order from the moment it is taken to the moment the customer collects it. In OptoSoft a sale order moves through pending, fitting, ready and delivered, a lens lab order can be raised against it, and the customer can be told when the glasses are ready. This guide explains what to track, how the workflow runs through the lab and workshop, and what it costs in India in 2026.
What Is Optical Lab Order & Job-Work Tracking?
Optical lab order and job-work tracking is the record of where each spectacle order stands, from the day it is taken to the day the customer collects it. In OptoSoft the order sits in the same record as the prescription, the invoice and the customer, so staff can answer “is my order ready?” from the screen.
Most spectacle sales are not finished at the counter. The lenses may be surfaced or cut by an outside lab, the frame must be edged and fitted, and the customer returns days later. Without tracking, the answer lives in someone’s memory or a notebook, and nothing is copied between systems.
What Stages Should You Track?
The table below shows the stages of a typical spectacle job and how OptoSoft handles each.
| Stage | What happens | In OptoSoft |
|---|---|---|
| Order taken | Frame, lens and prescription agreed; delivery date promised | Sale order with the saved prescription and promised delivery date |
| Lab order | Lenses ordered from the lab or supplier | Lens lab order management for purchase |
| Fitting | Lenses edged and fitted to the frame | Order status: fitting |
| Ready | Glasses checked and waiting for collection | Order status: ready, with an order-ready reminder by WhatsApp or SMS |
| Delivered | Customer collects the glasses | Order status: delivered |
| Problem | Wrong power, breakage or change of mind | Full and partial sales returns against any invoice |
How Does the Workflow Run, Step by Step?
- Take the order. Bill against the customer’s saved prescription and record the promised delivery date, so the job starts with the right powers.
- Raise the lab order. If the job needs surfaced or custom lenses, create a lens lab order to your supplier from the same order.
- Receive the lenses. Book the lab’s delivery through goods receipt, so the lenses and the lab’s bill are reconciled with your purchases.
- Move the order to fitting. Update the status when the job goes to the workshop bench.
- Mark it ready. The customer is told by WhatsApp or SMS, instead of the counter phoning each one.
- Deliver and close. Mark the order delivered. If something is wrong, process a full or partial return against the invoice.
Why Does Job-Work Tracking Matter for an Optical Shop?
- No lost or late jobs — every order has a status and a promised date, so late ones are visible.
- Faster answers at the counter — staff see the status on screen when a customer asks.
- Fewer wrong-power errors — the lab order is raised from the saved prescription, not re-typed.
- Less phoning — order-ready reminders replace manual calls.
- Cleaner purchases — the lab’s lenses and bill sit in the same purchase records as the rest of your stock.
How Much Does It Cost in India?
OptoSoft includes sale order tracking, lens lab orders, purchase, billing, inventory and CRM in a single plan of ₹6,000 per store per year (US$399 internationally), with unlimited users and no separate module fee. See the pricing page for full plans, or book a free demo to see the order workflow on your own jobs.
Related Reading
- What Is an Optical POS System? (2026) — where the order begins.
- Optical Prescription (Rx) Management Software (2026) — the powers behind every order.
- WhatsApp & SMS Recalls (2026) — order-ready and other reminders.
- Optical Inventory Management Software (2026) — stock behind the jobs.
- OptoSoft Features — the complete feature set.
Frequently Asked Questions — Lab Order & Job-Work Tracking
What is optical lab order and job-work tracking software?
Optical lab order and job-work tracking software follows each spectacle order from the day it is taken to the day it is handed over. In OptoSoft a sale order moves through pending, fitting, ready and delivered, and a lens lab order can be raised against it, so staff always know which jobs are with the lab, which are being fitted and which are ready for the customer.
What order stages can OptoSoft track?
OptoSoft’s sale order workflow runs pending, fitting, ready and delivered. Each order carries the customer, the prescription, the items and the promised delivery date, so the counter can answer a customer who asks where their glasses are without calling the workshop.
Can I place lens orders with my lab from the software?
Yes. OptoSoft includes lens lab order management for purchase, so an order that needs surfaced or custom lenses can be raised as a lab order to your supplier. It sits with purchase orders, goods receipt and purchase returns, so the lab’s lenses are received and reconciled in the same system.
Can customers be told when their glasses are ready?
Yes. OptoSoft can send order-ready reminders by WhatsApp or SMS, alongside eye-test, refill and birthday reminders, so customers are told as soon as the order is marked ready instead of the shop phoning each one.
How much does lab order tracking cost in India?
In India, OptoSoft includes sale order tracking, lens lab orders, purchase, billing, inventory and CRM in a single plan of ₹6,000 per store per year, with unlimited users and no separate module fee.
Is OptoSoft available outside India?
Yes. OptoSoft is used by optical retailers internationally. Tax is configurable for local VAT or sales tax instead of GST, and the international plan is US$399 per store per year with the same order tracking, billing, CRM and inventory features as the India plan.
How does the price compare with US optical systems such as Eyefinity or Compulink?
OptoSoft’s published comparison puts US equivalents such as Eyefinity and Compulink at roughly US$2,000–4,800 per year, against US$399 per store per year for OptoSoft, which combines order tracking, billing, inventory and CRM in one optical-first platform.